Last Updated: 28/11/2024
1. Introduction
Welcome to the Provider Lookup service, operated by Plus Partner Services Limited (trading as “Fluid,” referred to as “we,” “us,” or “our” in this document). By accessing or using our Service, you agree to comply with and be bound by these Terms and Conditions (the “Terms”).
If you do not agree with these Terms, you may not access the Service. Use of the Service is conditional upon your acceptance of these Terms and our Privacy Policy.
2. Description of Service
The Service is an online directory that provides details of financial product providers, such as contact details, email addresses, physical addresses, phone numbers, and information on how to request further information from these providers. The Service is available to registered users at no cost.
3. Marketing Communications
3.1 Consent Requirement
By registering for access to the Service, you agree to receive marketing communications from Plus Partner Services Ltd, its affiliates and trusted third parties in the financial services industry, including updates, special offers, and promotional messages. Access to the Service is conditional upon your initial agreement to this requirement during registration.
3.2 Unsubscribing
While access to the Service is initially conditional on agreeing to receive marketing communications, you may later choose to unsubscribe from these communications at any time. Unsubscribing from marketing communications will not affect your continued access to the Service. Additionally, we will not share your data with our partners if you choose to unsubscribe.
3.3 Data Processing
We process your personal information in compliance with GDPR. For details on how we process and use your data, please refer to our Privacy Policy at [insert link].
You can manage your communication preferences or withdraw consent at any time by:
4. Use of Service
The Service is intended for use exclusively by financial services professionals. By registering, you confirm that:
4.1 License
We grant you a non-exclusive, non-transferable, limited licence to access and use the Service for your personal or internal business purposes, subject to these Terms.
4.2 Restrictions
You agree not to:
5. Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on the Service.
You are responsible for safeguarding your account credentials and for any activities under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
6. Accuracy of Information
We strive to ensure that the information provided through the Service is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information provided. Use of such information is at your own risk.
7. Limitation of Liability
To the maximum extent permitted by law, Fluid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data arising from:
8. Indemnification
You agree to indemnify and hold harmless Fluid Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.
9. Termination
We may terminate or suspend your access to the Service, with or without notice, for any reason, including without limitation a breach of these Terms.
Breach of these Terms includes, but is not limited to, providing false registration information, unauthorised sharing of Service content, or using the Service for prohibited activities outlined in Section 4.2.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before any new terms take effect.
12. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Fluid and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Fluid Ltd.
13. Links To Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Fluid Ltd. Fluid has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Fluid shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
14. Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to Fluid with respect to the Application shall remain the sole and exclusive property of Fluid. Fluid shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
15. Modifications to Application
We reserve the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice, except that we shall provide Users with thirty days’ notice of any modification that materially reduces the functionality of the Service and in such circumstances, Users shall have the right to terminate this Agreement by contacting Hello@plusgroup.org or 0151 559 1332.
We reserve the right to temporarily suspend access to the Service for operational purposes, including maintenance, repairs, or installation of upgrades. We will provide no less than two business days’ notice prior to any such suspension. Such notice may include posting a message using the Service. Fluid shall have the right to temporarily suspend access to the Service without notice in circumstances where urgent action is required to protect the Service if the delay caused by giving notice could cause material harm. Fluid shall use all reasonable endeavours to minimise operational suspensions in order to minimise disruption to the Service.
16. Updates to Application
We reserve the right at any time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice. Fluid may provide enhancements or improvements to the features/functionality of the Application, which may include patches, bug fixes, updates, upgrades, and other modifications (“Updates”).
You agree that Fluid has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any specific features and/or functionalities of the Application to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the Application, and (ii) subject to the terms and conditions of this Agreement.
17. Third-Party Services
The Application may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Fluid shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Fluid does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
18. Privacy Policy and Cookie Policy
Our Privacy Policy and Cookie Policy are part of these Terms. By agreeing to these Terms, you also agree to our data handling practices as outlined in these policies. For further information, please refer to our Privacy Policy at [insert link].
19. Contact Information
If you have any questions about these Terms, please contact us at:
Plus Partner Services Limited
Email: Hello@plusgroup.org
Phone: 0151 559 1332
By registering for access to the Service, you acknowledge that you have read, understood, and agree to these Terms.