Privacy Policy for Provider Lookup Service

Last Updated: 28/11/2024

Introduction

At Plus Partner Services Limited (trading as “Plus Group”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Provider Lookup Service (the “Service”), including the Chrome Extension and website. By accessing or using the Service, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information to provide and improve the Service:

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1.1 Personal Information

When you register for the Service, we collect:

• Email Address: Required for account creation and communication.

• Name: Required for account creation and communication.

• Job Title and Organisation Name: To verify your status as a financial services professional.

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1.2 Device Information

When you use the Chrome Extension or website, we may collect:

• Device type and model.

• Operating system.

• Browser type and version.

• IP address.

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1.3 Usage Information

We collect information about your interactions with the Service, such as:

• Pages or features accessed.

• Actions taken within the Service.
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1.4 Third-Party Data Storage

Your personal information is securely stored using Brevo, our email and customer relationship management platform, for communication and account management purposes.

2. How We Use Your Information

We process your information for the following purposes:

1. Account Management: To create, manage, and support your account.

2. Marketing Communications: To send updates, special offers, and promotional messages related to the Service and its trusted partners (as agreed in our Terms & Conditions).

3. Improvement and Development: To analyse usage patterns and improve our features and functionality.

4. Compliance and Security: To ensure the security of the Service and compliance with applicable laws.

3. How We Share Your Information

We may share your information with third parties in the following situations:

1. Service Providers:

• With Brevo for storing and managing your data securely.

• With IT and analytics providers to maintain the Service.

2. Legal Requirements:

• If required to comply with legal obligations or respond to lawful requests from public authorities.

3. Protection of Rights:

• To protect the rights, property, or safety of Plus Partner Services Limited, its users, or the public.

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We do not sell your personal information to third parties.

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4. Legal Basis for Processing

We process your data under the following legal bases:

1. Performance of a Contract:

• To provide and manage the Service in accordance with our Terms & Conditions.

2. Consent:

• For marketing communications, based on your explicit consent during registration.

3. Legitimate Interests:

• To analyse Service usage and ensure security.

You can withdraw your consent for marketing communications at any time (see Section 6).

5. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service. If you unsubscribe from marketing communications, we will retain only the data necessary for essential operational purposes, unless you request deletion.

6. Your Rights Under GDPR

As a user in the UK or EU, you have the following rights concerning your personal data:

1. Right to Access: Request access to your personal data.

2. Right to Rectification: Correct inaccuracies in your data.

3. Right to Erasure: Request the deletion of your personal data, subject to legal obligations.

4. Right to Object: Object to specific types of data processing, including marketing.

5. Right to Data Portability: Receive a copy of your data in a standard format.

6. Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at Hello@plusgroup.org.

7. Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. This includes:

• Data encryption where applicable.

• Secure storage on Brevo's GDPR-compliant platform.

However, no system can guarantee absolute security, and we encourage users to safeguard their account credentials.

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8. Cookies and Tracking Technologies

The Service may use cookies to enhance your user experience and collect usage data. For more details, please review our [Cookie Policy]([insert link]).

9. Children’s Privacy

The Service is intended exclusively for financial services professionals and is not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on the Service. Please review this Privacy Policy periodically for updates.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Plus Partner Services Limited
Email: Hello@plusgroup.org
Phone: 0151 559 1332

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